Krystal Hosting Knowledge Base

Manage Team (cPanel)

cPanel › cPanel Advanced Topics

Outline of how to get started with Team Manager in cPanel. You can use Team Manager to add logins for your email administrators, web developers and more to help maximise productivity within cPanel without having to share logins. It maintains access control, only allowing access to the features needed for each member.

Hosting or streaming video

Web Hosting

It's becoming more common to include videos on websites - for testimonials or to promote content. Find out why here.

How much CPU and RAM does my website need?

Getting Started

Trying to figure out which hosting plan you should purchase for your website can be a daunting task, particularly when you are just getting started. The most common questions that our support team an…

JetBackup - How to view queued jobs and email notifications

cPanel › Jet Backup

This guide walks you through accessing the JetBackup Job Queue and setting up Email Notifications. In order to access JetBackup you will have to be able to access your cPanel account. If you aren't s…

Intelligent Protection - Cloudflare (Under Attack Mode)

Managed WordPress

Whitelisting IP Addresses for Intelligent Protection (Patchstack) If your website is protected by Cloudflare and you are using "Under Attack Mode", you will need to whitelist the service IP addresses…

Onyx Plan Resource allocation - How do I increase my sites resources?

Onyx Documentation › Getting Started with Onyx

When looking at hosting a site, your first question will generally be something along the lines of " How do I know what resources are necessary for my website and my plans for future development? ".…

MailChannels FAQ

Email › MailChannels

We understand that the addition of any new system can be quite challenging, so we've put together a list of all our Frequently Asked Questions.

Unable to create directory uploads

Onyx Documentation › Getting Started with Onyx

"Unable to create directory uploads" is a very common WordPress issue when moving from one webhost to another. The error means that WordPress no longer has permission to save uploaded files/media to…

Transfer your gov.uk domain name to Krystal

Domains › Domain Transfers

If you're instead looking to register a gov.uk domain name, please follow the process as outlined in the registration guide which can be found here.. Krystal offers support for GOV.UK domain names, p…

How to register a gov.uk domain name with Krystal

Domains › Domain Registration

If you're instead looking to transfer in an existing gov.uk domain name, please follow the process as outlined in the transfer guide which can be found here.. GOV.UK Domain Pricing. A gov.uk domain n…

Setting up CRON jobs

cPanel

Cron is a task scheduler that is built into the Linux operating system. It is very flexible and allows you to schedule all kind of automated tasks. The cPanel Cron jobs icon in the Advanced section o…

How do I disable WHOIS Privacy on my domain?

Domains › Domain Privacy

If you would no longer like your personal information hidden from WHOIS queries, you may opt-in to showing your personal information (there is however no benefit to doing so as this may lead to you h…

How can I find my servers host name?

Getting Started

The server's hostname is useful as it provides an alternate method of connecting to your hosting services. You can find help for your server hostname here.

How to Contact Onyx Sales and Support

Managed WordPress

Contacting Support or Sales. We answer many common questions - both pre-sales and technical, in our Knowledge base - so try a quick search there first. If you don't find the information you need in o…

How to contact Krystal (sales & support) and what details to provide

Getting Started

Contacting Support or Sales. We answer many common questions - both pre-sales and technical - in our Knowledge Base, so try a quick search there first.

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